We accept major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.

Yes, we accept PayPal payments.

Yes. You can pay by credit card without creating a PayPal account.

Yes. All payments are securely processed, and your card information is never shared with our store.

Our store prices are displayed in US dollars (USD).Some currencies may also be displayed depending on your location, but payments are processed in USD.

Yes. An order confirmation email will be automatically sent after your purchase is completed.

Yes, cancellations or changes may be possible before shipment.However, if the package has already been handed over to the shipping carrier, shipping fees may still apply even if the order is canceled.

Please check your spam or junk mail folder first.If you still cannot find the email, please contact us.

Your payment will be charged at the time your order is placed.

Yes. We ship worldwide directly from Japan and have delivered orders to customers in over 60 countries.

Payments may be declined for various reasons, such as incorrect card information, insufficient funds, or restrictions set by your card issuer.Please contact your card provider or try another payment method.

No. Currently, only one payment method can be used per order.

We occasionally offer discount codes and special promotions through our newsletter.

No. Japanese consumption tax is not charged for international orders.Import duties and taxes are not included and may apply depending on your country’s regulations.

Yes. Please contact us if you need an invoice or receipt.

Yes. We ship worldwide directly from Japan and have delivered orders to customers in over 60 countries.

We ship to many countries worldwide.If you are unsure whether we can ship to your country, please contact us before placing your order.

We use DHL, FedEx, EMS, and airmail depending on the destination, package size, and shipping method.

Shipping fees are calculated based on the destination, package weight, and shipping method.The total shipping cost will be displayed at checkout before completing your purchase.

Estimated delivery times are as follows:

Express: 3–5 business daysStandard: 6–12 business daysEconomy: 13–21 business days

Delivery times may vary depending on the destination country, customs clearance, weather conditions, holidays, and carrier operations.

Most orders are shipped within 1 business day after payment is confirmed.However, shipping times may vary depending on the selected shipping method and Japanese holidays.

Yes. All shipments include a tracking number.

After your order has been shipped, you can track your package online using the tracking number provided in the shipping confirmation email.

International shipments may occasionally be delayed due to customs inspections, weather conditions, holidays, or carrier operations.Please check your tracking information regularly for the latest delivery updates.

The shipping carrier will usually contact you or attempt redelivery.Please regularly check your tracking information and contact the carrier if necessary.

Packages may be held or returned if import duties are unpaid or if the package is not collected within the carrier’s holding period.

Some shipping methods may not support delivery to PO Boxes.Please contact us before placing your order if you would like to ship to a PO Box.

Yes. Shipping fees vary depending on the destination country or region, package weight, shipping method, and carrier conditions.

Additional remote area charges may apply depending on the shipping carrier and destination.If additional charges are required, we will contact you before shipment.If you do not agree with the additional fee, your order can be canceled.

Yes. Available shipping methods will be displayed at checkout depending on your destination.

Packages may be returned due to unpaid import duties, incorrect addresses, or failure to collect the package within the carrier’s holding period.In such cases, shipping fees and return shipping costs may not be refundable.

Please contact the shipping carrier as soon as possible after receiving the package.The carrier may request photos of the package and damaged items for investigation.

Yes. If you place multiple orders, please contact us if you would like combined shipping.We may also combine shipments when possible.

All products are shipped from Japan.

No. Import duties, taxes, and customs fees are not included in the product price or shipping fee.

The customer is responsible for paying any import duties, taxes, VAT, GST, or customs fees required by their country.

Import duties and taxes vary depending on your country’s customs regulations.Please contact your local customs office for more information before placing your order.

If import duties or taxes are refused or remain unpaid, the package may be returned, abandoned, or disposed of according to the carrier’s and customs regulations.In such cases, shipping fees and return shipping costs may not be refundable.

Please follow the instructions provided by your local customs office or shipping carrier as soon as possible.Delays in responding may result in delayed delivery or return of the package.

Shipping carriers such as DHL, FedEx, or your local postal service may contact you to collect import duties, taxes, or customs processing fees before delivery.

If a package is returned due to unpaid customs fees or failure to complete customs procedures, shipping fees and return shipping costs may not be refundable.